General Product Support
 Product Support
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* Pedigree Resource File
* About The Church of Jesus Christ of Latter-day Saints

 GENERAL PRODUCT SUPPORT
PICTURE OF USER ASSISTANT

Our Product Support provides several types of help options. Click the product name on the menu on the left to access these options. If your question is not about family history products, go to FamilySearch Questions.

Type your question about General Product Support in the space below and click the Ask button. If you need help, look at the Tips and Examples. If your question is listed in Frequently Asked Questions, simply click on the question to see it and its corresponding answer.

Ask a Question Section
Type your question below, and select the
Ask button.  See the Tips and Examples if
you need help on how to word your question.
Tips:
  • Be concise and as specific as possible.
  • You can type questions or phrases.
  • Check for spelling or typing errors.

Examples:
  • In PAF 4, what does it mean when I go to the alphabetical list of individuals  and I get the message "Unexpected error when accessing unnamed file"?
  • Print RINs and MRINs on Family Group Records and Pedigree Charts.
  • What are the differences between PAF 4.0 and PAF 5.0 in Windows 98?

Frequently Asked Questions:

The questions and answers below are based on questions people most often ask about General Product Support. Click any question to see it and its corresponding answer.
If none of these deals with your general, nonspecific product question, your local community may have people who can help you. Click Local Support to see a few of these resources.

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